Our products are designed with the comfort of pets in mind. Features such as a noiseless design protect sensitive hearing, while our hand-braided ropes provide a comfortable fit, ensuring that pets can enjoy their accessories without any discomfort.

Paw Diary operates under a strict No Refund and No Return Policy. All sales are final, and we do not accept returns or offer refunds once a purchase has been completed. This policy is in place to maintain the highest hygiene standards for all our customers and their pets.

Your products will be delivered within 1 to 2 working days

Note: All orders will be delivered before Chinese New Year

If an item arrives defective or damaged, please contact our customer support team within 7 days of receiving your order. Provide details and photographic evidence of the issue, and we will review the case. If approved, we will arrange for a replacement or store credit.

You can reach our customer support team via email at pawdiary@outlook.com or you can fill in the contact form below. We are dedicated to assisting you with any questions about our products or policies to ensure a seamless shopping experience.